Legal

Cancellation Policy

Last updated: 21 June 2026

⚠️ Cancellation charges are not fixed — they depend entirely on the service booked, the airline or hotel involved, and how close to the travel date the cancellation is made. TripXcia will always work to get you the maximum possible refund.

At TripXcia, we understand that travel plans can change. However, cancellations involve third-party service providers — airlines, hotels, transport operators, and visa agencies — each with their own rules. We act as an intermediary and pass on whatever charges these providers impose.

📞 To cancel a booking, contact us immediately at hello@tripxcia.com or WhatsApp +91 63524 28105. The sooner you inform us, the better your chances of a higher refund.

How Cancellation Charges Work

When you cancel a booking, TripXcia checks the cancellation rules applicable to your specific booking with the respective service providers. These rules vary based on:

The airline, hotel, or operator you are booked with
The fare type or rate plan selected at the time of booking (refundable vs non-refundable)
How many days before the travel date the cancellation is made
Whether it is a domestic or international booking
Any special promotional rates that may be non-refundable by default

TripXcia will communicate the applicable charges before processing your cancellation so you can make an informed decision.

By Service Type

✈️ Flight Tickets

Flight cancellation charges are set entirely by the airline and fare class booked. They can range from ₹0 (fully flexible fares) to 100% of the ticket value (non-refundable fares).

Cancellation charges vary by airline — budget airlines typically have stricter policies
International flights often have different rules from domestic flights
Government taxes (PSF, UDF) are generally refundable even on non-refundable tickets
TripXcia charges a service fee of ₹500 per ticket for processing the cancellation
Airline refunds can take 7–30 business days to reflect in your account

🏨 Hotel Bookings

Hotel cancellation policies depend on the property and the rate plan booked.

Free cancellation rates: Can be cancelled without charge up to a specified date (usually 24–48 hours before check-in)
Non-refundable rates: These are priced lower but cannot be refunded under any circumstances
Partial refund rates: Some properties charge one or more nights as a cancellation fee
TripXcia will clearly communicate the hotel's cancellation policy at the time of booking

📦 Holiday Packages

Package cancellations involve multiple components (flights, hotels, transfers, activities) and the overall charge depends on all the individual cancellation rules combined.

Packages closer to the travel date will generally attract higher cancellation charges
Custom-built packages may have different policies than standard packages
TripXcia will provide a detailed cancellation breakup before processing
In many cases, date changes may be possible at a lower cost than full cancellation — ask us

🚗 Ground Transport / Cabs

Cab and transfer bookings can generally be cancelled with little or no charge if done 24+ hours in advance. Last-minute cancellations (within 4–6 hours) may be charged fully.

🏢 Corporate Travel Bookings

Corporate bookings are governed by the agreement in place between TripXcia and the respective company. Please refer to your company's travel policy or contact your TripXcia account manager for specific cancellation terms.

What Happens After You Cancel

TripXcia will confirm the cancellation and provide a written summary of applicable charges
Approved refunds are processed within 1–2 business days of confirmation from the service provider
Refunds are credited to the original payment method (UPI, card, bank transfer)
You will receive a WhatsApp and email notification when the refund is initiated

Force Majeure

In cases of cancellations due to force majeure (natural disasters, pandemic travel restrictions, political unrest, government orders, etc.), TripXcia will make every effort to recover refunds from service providers on your behalf. However, we cannot guarantee full refunds in such circumstances as these are governed by the policies of the respective airlines, hotels, and operators.

Need to Cancel?

📧 Email: hello@tripxcia.com
📱 WhatsApp / Phone: +91 63524 28105
🕐 Available: Monday–Saturday, 9 AM – 7 PM IST

Please have your booking reference number ready when you contact us.